When do I receive my order?
How quickly will I receive an order?
Which delivery options can I choose?
Was my order successful, because I did not receive confirmation?
Can I still change the order I have already placed?
What can I do if I accidentally ordered an item multiple times?
How quickly will I be refunded if my order fails?
How do I order something at bol.com?
What are Select Deals?
What are return deals?
When do I receive my order?
We, our partners and our delivery staff do everything we can to meet the promised delivery time. If this is unexpectedly unsuccessful, we will inform you. Keep an eye on your Track&Trace for the most current information.
Didn’t receive (everything)?
We cannot always ship all items from one order at the same time. In your account you can see whether we sent everything at the same time. If we have sent everything, it is best to contact our customer service.
Did you find what you were looking for?
How quickly will I receive an order?
Nothing is as important as delivery time. That’s why you can see when we will deliver the item before you order anything. Items that are immediately in stock are usually delivered the next day. Items that are not in stock take a little longer to arrive.
Do you have a delivery address outside the Netherlands or Belgium?
Then your item will take longer to arrive. This table is a good guideline:
| Country | Delivery time | + Extra delivery time |
|---|
| Germany, Luxembourg | Mentioned on the website | + 2 to 3 working days |
| Other EU countries, Norway, Switzerland | Mentioned on the website | + 3 to 4 working days |
| Other European countries | Mentioned on the website | + 7 to 9 working days |
| North and Central America, Caribbean | Mentioned on the website | + 5 to 12 working days |
| Asia, Australia, New Zealand | Mentioned on the website | + 9 to 12 working days |
| Other countries | Mentioned on the website | + 8 to 10 working days |
Did you find what you were looking for?
Which delivery options can I choose?
Standard delivery: free from €20, otherwise €2.99. The delivery options and additional services below are not included in the total amount.
- Letterbox post: Monday to Saturday
- Small packages via parcel service: Monday to Sunday
You can order most of our items with additional options:Our Select items are directly in stock and therefore have more options. These delivery options are free if you are a Select member , but you can also pay per delivery.- Evening delivery (now for €1.29), Monday to Friday between 6:00 PM and 10:00 PM
- Sunday delivery (now for €2.99), between 12:00 and 18:00
- Delivered today (now for €3.99), Monday to Friday, order before 2:00 PM
- Today Pick up at a bol.com collection point at Albert Heijn (now for € 2.49), Monday to Friday, order before 12:00
- Shipping under €20 (€2.99)
For large household appliances, you choose the delivery day yourself. We also offer an extensive delivery service for large household appliances and televisions larger than 43 inches (€ 19.99). Read more information about delivery of large packages and large household appliances.
You can also read unlimited ebooks with your Kobo Plus ebook subscription or become a Select member now for €9.99 and pay no shipping costs on Select items for a year.
Did you find what you were looking for?
Was my order successful, because I did not receive confirmation?
Is your order in your account? Then it worked.
If you ordered more than 45 minutes ago and you have not received a confirmation and there is nothing in your account , please contact customer service. And don’t worry: if money has been debited, we will automatically refund you.
Did you find what you were looking for?
Can I still change the order I have already placed?
No, to protect your data, an order can no longer be adjusted. If your order has not yet been shipped, you can cancel it .
Did you find what you were looking for?
What can I do if I accidentally ordered an item multiple times?
If your order has not yet been shipped, you can cancel and then order the correct one. Once your order has been shipped, you can return it or refuse it at the door.
Did you find what you were looking for?
How quickly will I be refunded if my order fails?
Your order may have failed for several reasons. How quickly the money is in your account depends on the reason for your failed order and your payment method:
technical failure
- iDEAL or afterwards : within 3 working days
- Credit card : within 5 working days
- Gift voucher/card : topped up within 2 hours. Tip: check the value in your account
transaction has expired
- Gift voucher/card for iDEAL payment : upgraded within 1 hour. Tip: check the value in your account
Did you find what you were looking for?
How do I order something at bol.com?
In 3 simple steps:
- Place an item in your shopping cart and go to order.
- Check and arrange your order. Consider the address, delivery date and packing service.
- Complete by paying. This can be done with a gift voucher, iDEAL, credit card or, if offered, via post-payment.
Tips:
- If you do not have an account yet, you can create one when ordering. Our employees cannot place an order for you by telephone.
- If you have a problem while ordering, please delete your cookies and try again. Instructions for deleting cookies can be found in our cookie policy .
- Would you like to place an order for larger quantities? Then request a quote
Did you find what you were looking for?
What are Select Deals?
Our Select Deals are exclusive to Select members , so you will receive a discount on selected items! Every 4 weeks we have new, popular deals, which you can buy unlimitedly. View the range of our Select Deals .
Select Deals are available both in the bol.com app and on www.bol.com . Do you no longer have the app? Download it again.
Did you find what you were looking for?
What are return deals?
Return deals are products that have been returned by other customers. We offer these products after strict quality control by our surgeons. The products are therefore practically new and not refurbished or repaired. Sometimes it may happen that the product is no longer in the original packaging.
The advantages of the return deals are:- The products are cheaper than a new product
- The same warranties apply as on a new product
- The same return conditions apply as for a new bol.com product
- Large appliances are placed and connected (just not installed)
- You contribute to a better environment
It is currently not possible to use the return deals in Belgium.
Did you find what you were looking for?
English