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The latest information about your order can be found in your account.

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Select

What it entails and what the costs are.

Information about Select

More information & questions

Need some more information? Here you will find it

To retrieve

Delivery to a collection point
This page:

This is how the pickup works


1、Choose a point
Choose a pickup point at customs clearance. Purchase orders are delivered to PostNL or Albert Heijn pickup points.

For large/heavy items or items from partners, we can collect.

2、Waiting for your email
Xi Jinping’s call has been congratulated when the target is set early.
3、Bring proof of identity.
Thank you for your continued support and encouragement.


Questions and issues
“Choose a collection point” is not available?

For example, we will not be able to deliver large items to your inbox due to limited space, and we cannot deliver large items to your inbox.
Any other questions?

It is possible that his/her identity details will be recorded.
Are you late for the pickup?

After the storage period (bound by email), your package will be automatically refunded. You will then receive a refund and it is better to reorder.

Delivery of large items

Last week’s news

Delivery services may vary. When you receive more information. If you have any questions please ask us.

Large items

Think of a TV, trampoline or furniture, for example. We deliver the items to your front door in accordance with our standard management. You can then unpack, move and install the equipment yourself.

E-bikes mopeds.

When you want to place an order, please visit us for the date of delivery of the equipment.

You don’t have an elevator?

If you can easily reach it by stairs, our delivery staff will deliver new equipment up to the third floor (including the third floor).

Delivery rules for old equipment

You can find it here

Problems with delivery

Too late, wrong or unexpected

On this page:

When will your package arrive?
Received the wrong item?
Received an unexpected package

When will your package arrive?

In your account you can see where your order is. We, our partners and our delivery staff do everything we can to meet the promised delivery time. We will email you as soon as that fails.
To your orders
Questions & Problems

Should your package have already been delivered?

We may not deliver everything at the same time. Partners often send their articles themselves and you will receive them separately from sonvwa.com articles. Check the current status of the order in your account . Also check whether the neighbors have accepted your package. Is it still not correct? Please contact us via our chatbot:
Contact

No track & trace?

For some items we cannot show a track & trace code because the package was sent without a label. Check your account for the latest status of your package.

Received the wrong item?

  1. Register the item for return in your account.

    Register the item that you actually ordered, but did not receive, as a return .

  2. Send the article

    So send the item you did not order.

  3. Order the correct item yourself (again) and you will receive it the fastest.

    Are you having trouble with the above explanation? Please contact us.
    Contact

Received an unexpected package

Have you received something even though you had not ordered anything? There could be several things going on:
Not addressed to you?
Then something went wrong, it is best to contact customer service.
Contact
Addressed to you, without payment instructions?
Then it is probably a gift. If the item is wrapped in gift paper, you may also have received a personal message. You do not have to do anything.
Addressed to you, with payment instructions?

Then it concerns an incorrect order. To avoid payment reminders, please return the order.

sonvwa.com returns Answer number 1 Veerweg 16 5156 VA Waalwijk Netherlands

Deliver it for free to a PostNL parcel point, or send it by letter. You do not have to report it back. Please keep your shipping receipt so we can track your item if something goes wrong.

Contact

Delivery options and costs

Shipping costs, evening delivery and more

On this page:

Find information about delivery options, shipping and shipping costs here.
Your entire order in 1 box
Deliver to a PO Box address

Find information about delivery options, shipping and shipping costs here.

Standard shipping (within NL and BE)
Select members pay no additional shipping costs for all shipping options (€119.99 per year)
OrderDetailsCost
Orders from €200
Additional delivery options do not count towards the total amount
free shipping
Orders under €200
Delivery by partners
free shipping
Orders under €200
Delivery by sonvwa.com
€99.99
Additional delivery options
When ordering you will see the delivery options for each item. Do you choose ‘delivered today’ or ‘collect today’? You will then see for each item the time you need to order. Some services do not apply to certain postcode areas. Select members do not pay additional shipping costs for these options.
OrderDetailsCost
Evening delivery
Mon to Fri, 5:30 PM – 10:00 PM
€99.99
Sunday delivery
10:00-20:00
€399.99
Delivered today
Mon to Fri, 5:00 PM – 10:00 PM
€399.99
Pick up today at a sonvwa.com collection point
Mon to Fri, from 5:00 PM
€399.99

Your entire order in 1 box

Orders from sonvwa.com sales partners come from other distribution centers and can therefore be in multiple boxes. We try to ship as many items as possible in one go to reduce our ecological impact. Check your account to see if this was successful with your order. If everything cannot be delivered quickly, you can opt for free individual shipping.

Deliver to a PO Box address

You can have many items delivered to a PO box address. Exceptions are:

  • articles from sonvwa.com partners
  • major household appliances
  • items heavier than 12 kilos

Give old device

Environmentally friendly processing

On this page:
You now buy an electrical appliance from a sonvwa.com partner:
You now buy an electrical appliance from sonvwa.com:

You now buy an electrical appliance from a sonvwa.com partner:

Are you purchasing a new electrical appliance from one of our selling partners on sonvwa.com? Please contact this partner to see if they can take your old device. The rules below only apply to items you buy at sonvwa.com.
Contact the partner

You now buy an electrical appliance from sonvwa.com:

Rules of the game

Order a new electrical appliance (with sonvwa.com as the seller) and give the old one for free. The collection is final and your device will be processed in an environmentally friendly manner and in accordance with legal regulations.

  1. The new device must not be larger or smaller than the old device
  2. The package will only be taken if there is space in the delivery person’s van
  3. Create a label via uw.postnl.nl/verzend . (Choose ‘Package’, destination country ‘Netherlands’ and size ‘0-23 kg’)
  4. Address details: sonvwa.com E-waste, Answer number 2002, 2130RH Hoofddorp
  5. Stick the label on the box
  6. Leave the package ready at the front door
Large household (washing machines, refrigerators, etc.)
  • is disconnected from electricity, gas or water
  • is empty and thawed
  • no longer contains water
TV
  • Televisions up to 43 inches come in sturdy packaging
Small electrical appliance
  • comes in sturdy packaging
  • is empty and clean, freed from liquids and grease
  • loose parts are well packed and secured
  • is smaller than 175 x 78 x 58 cm
  • weighs less than 30 kilos
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